The July meeting looks at public sector innovation and practical risk management. The first presentation outlines tools that help agencies design services around user needs, including journey mapping, small pilots, and rapid evaluation. It highlights low cost ways to improve accessibility, shorten processing time, and reduce compliance burdens. The second presentation provides a structured approach to risk in program delivery. It explains how to identify critical dependencies, set clear thresholds for action, and maintain a register that is reviewed by leadership. Examples cover procurement, grant management, and IT operations. The discussion links innovation with discipline, showing how simple routines can create space for experimentation while keeping core services safe. Speakers also cover collaboration with universities and local firms to test ideas and build talent. Participants share experience with cross agency projects and reflect on incentives that support teamwork. The session ends with a compact toolkit that teams can adopt immediately: a one page business case, a test card for pilots, and a review template. In combination, these steps promote a culture of learning, accountability, and steady improvement that serves citizens and businesses better.
